What you need to do: 

If your password is not working, you will need to create a new password.

Important:

  • Only one password change is allowed per 24 hours.
  • It can take up to 30 minutes for your new password to sync to all ASRC Federal websites and resources.
  • If you have an ASRC Federal-managed computer, you will need to connect to the ASRC Federal network (or VPN) so your new password can sync with your desktop. 

Next steps:

  1. On the next screen, follow the prompts to confirm your identity. 
  2. After confirming your identity, the Why are you having trouble signing in? screen will display. 
  3. Select I forgot my password to get to the password reset option.
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